These Terms & Conditions apply to all services and products provided by Wonder Pies, including but not limited to recreational public and private cooking class events, both on and off site.

 Definitions

Wonder Pies (The Company, We, Our):

Refers to Wonder Pies Pty Ltd, ABN: 43 603 912 636

Customer (they, you, students, participants, customers):

Refers to any individual or entity engaging with Wonder Pies’ services or products.

General Terms

1. Changes to Terms & Conditions:

The Company reserves the right to amend these Terms & Conditions without prior notice. Updates will take effect immediately upon publication on our booking platform.

2. Acceptance of Terms:

By booking a class, private event, or any other service provided by Wonder Pies, you agree to comply with these Terms & Conditions.

3. Governing Law:

These Terms & Conditions are governed by the laws of Victoria, Australia.

4. Communication:

All official communications, including cancellation requests, must be sent via email to enquire@thenewlandsquarter.com.au.

5. Liability Disclaimer:

While all reasonable care is taken to ensure a safe and enjoyable experience, participation in classes releases The Company from any liability except in cases of proven negligence.

6. Start Time:

Classes begin promptly. Guests are advised to arrive at least 10 minutes before the scheduled start time and wait in the courtyard until the class begins. Late arrivals are responsible for catching up without disrupting the session and may miss certain components due to time constraints.

7. Health Responsibility:

Participants must not attend if they have been unwell within 48 hours before the class (e.g., flu, cold, COVID-19, vomiting). The Company reserves the right to refuse entry without refund if a participant shows signs of illness.

8. Safety Guidelines:

All Occupational Health & Safety (OH&S) protocols must be followed. As the Wonder Pies facility is an active workplace, participants must treat the premises, staff, and equipment with respect at all times.

9. Attire:

Closed-toe shoes and suitable clothing must be worn for safety. Comfortable attire is recommended as classes are hands-on. Jewellery must not be worn inside the factory.

10. Recording and Photography: 

Classes may be recorded or broadcast live for promotional purposes. Guests who do not wish to appear in such materials must notify The Company via email at least two weeks prior to their class. Efforts will be made to exclude them from published content.

11. Smoke-Free Zone:

Smoking and vaping are strictly prohibited on the premises.

12. Behavioural Standards:

The Company reserves the right to refuse entry or remove participants whose behaviour is deemed unsafe or disruptive. In such cases, no refund will be provided.

13. Tickets:

Bookings are confirmed upon full payment. Public events allow a maximum of 20 participants per class. Larger groups must book private sessions.

14. Release of Liability:

Participants release The Company from any liability for personal injury or damage incurred while attending the class.

15. Personal Property:

The Company is not responsible for lost or damaged belongings. Items left behind must be collected within 3 days.

16. Damage to Property:

Participants are financially responsible for any damage to the premises or equipment caused during a session. Any incidents must be reported immediately.

17. Alcohol Policy: 

The Newlands Quarter is fully licensed; BYO alcohol is not permitted. Alcoholic beverages will be provided during demonstrations in line with RSA (Responsible Service of Alcohol) requirements. Valid ID may be requested.

18. Children and Attendance Options: 

Masterclasses are designed for adults aged 18 and over. Children aged 12–17 may attend on an alternate suitable date provided by The Company. Please email The Company to request information about upcoming child-appropriate sessions.

Cancellation Policies and Responsibilities

19. Refund of Class: 

Refunds are available only if the booking is cancelled within 72 hours of purchase and more than 12 business days before the event date. Refunds must be requested via email. Approved refunds will be processed in full and are not redeemable for cash, goods, or private events.

20. Customer Cancellation (More than 5 Business Days Before Class): 

Cancellations made more than 5 business days before the class will not receive a refund. However, bookings may be transferred once to another date within 2 months of the original booking.

21. Customer Cancellation (Within 5 Business Days of Class): 

Cancellations within 5 business days of the class are non-refundable. Customers may nominate another guest to attend in their place by notifying The Company via email.

22. No-Shows or Same-Day Cancellations:

Tickets are forfeited and no refunds or credits will be issued. Replacement attendees may attend in the original participant’s place if The Company is notified in advance.

23. How to Cancel:

 Cancellation requests must be submitted by email to enquire@thenewlandsquarter.com.au, quoting your booking number and ticket details. Phone or voicemail cancellations are not accepted.

24. Limited Responsibility: 

The Company is not responsible for any expenses beyond the ticket cost (e.g., travel or accommodation) in the event of cancellation by either party.

Allergy Policy

25. Allergen Environment:

As an operational factory, our premises regularly handle nuts, wheat, gluten, dairy, sugar, and other common allergens. The Company cannot guarantee an allergen-free environment or eliminate the risk of cross-contamination.

26. Indemnity Form:

Depending on the severity of an allergy, an indemnity form may be required and must be returned at least 12 business days prior to the class.

27. Disclosure of Allergies:

The Company reserves the right to refuse entry (without refund or transfer) if a participant with a known allergy has not disclosed it in advance or provided a completed indemnity form.

Payments

28. Full Payment:

Full payment is required to secure a booking. All tickets are to be purchased in pairs. While we will do our best to seat multiple bookings together, this cannot be guaranteed unless requested via email at the time of booking.

29. Payment Methods:

Payments are accepted via our online booking platform (Visa, Mastercard, EFTPOS). A confirmation email will be sent upon successful booking.

Other Important Terms

30. Dietary Restrictions: 

The same menu will be provided to all participants. Unfortunately, dietary modifications cannot be accommodated. The menu may include gluten, wheat, dairy, animal products, and sugar.

31. Menu and Instructor Changes: 

Menus and class content are subject to change based on ingredient availability. The Company reserves the right to alter class themes, instructors, or schedules. If a class must be cancelled due to instructor unavailability, participants will be offered alternate dates or a full refund.

32. Teacher Substitution: 

In unforeseen circumstances, an alternate instructor may be allocated even if a specific teacher was previously advertised.

33. Inclusions: 

Each class includes all necessary equipment, tea or coffee on arrival, one alcoholic beverage during the session, a family-sized pie to take home, a recipe booklet, and an apron to keep.

34. Acknowledgement: 

By purchasing and processing a Masterclass booking, you acknowledge and accept these Terms & Conditions on behalf of yourself and any additional ticket holders under your booking.

Thank you for your cooperation. We look forward to welcoming you to our workplace.

The Wonder Pies Team

The Newlands Quarter

113 Newlands Road, Coburg North, VIC 3058

enquire@thenewlandsquarter.com.au